Shipping policy

Shipping Policy

Issued by: Crystal Blue Marketing LLC, operating as Hyperbaric-Chambersdirect

Website: hyperbaric-chambersdirect.com

Effective Date: May 12, 2026

Governing Law: State of Ohio, United States

This Shipping Policy is issued by Crystal Blue Marketing LLC, a limited liability company organized under the laws of the State of Ohio, operating under the trade name Hyperbaric-Chambersdirect ("Company," "we," "us," or "our"). This Policy governs all purchases made through hyperbaric-chambersdirect.com and constitutes a binding agreement between the Company and the purchasing customer.

By completing a purchase on hyperbaric-chambersdirect.com, the customer expressly agrees to the terms and conditions set forth in this Shipping Policy. Please read this document carefully prior to placing your order.

1. Overview

Hyperbaric-Chambersdirect is an authorized online retailer and reseller of hyperbaric chambers, oxygen concentrators, infrared and traditional saunas, cold plunge systems, and related accessories and consumables. Products are fulfilled and shipped from authorized manufacturers and distributors located within the United States. Crystal Blue Marketing LLC acts as the retailer of record for all transactions processed through hyperbaric-chambersdirect.com.

Shipping terms, timelines, and requirements vary by product type and shipment weight class. Customers are responsible for reviewing applicable shipping requirements prior to completing their purchase. This Policy applies to all orders regardless of product type or delivery method.

2. Order Processing

Orders are processed Monday through Friday, excluding federal holidays. Orders received on weekends or federal holidays will be processed on the next available business day.
Standard processing time is 1–3 business days from the time the order is confirmed, unless otherwise specified on the individual product page.
An order confirmation email will be sent to the email address on file immediately following checkout. A shipping confirmation email, including carrier name and tracking information, will be sent once the order has been dispatched.
Custom orders and special-order products may require additional processing time beyond the standard 1–3 business day window. Any extended lead times for special-order items will be communicated to the customer separately via email prior to or following order placement.
Processing time is separate from and in addition to estimated transit time.

3. Shipping Methods & Delivery Tiers

Hyperbaric-Chambersdirect utilizes four (4) shipping tiers based on product weight and type. The applicable shipping method is determined by the weight and dimensions of the shipment at the time of fulfillment. All transit times are estimates only and are not guaranteed.

Tier 1 — Free Standard Shipping (0–50 lbs)

Applies to smaller accessories, lightweight items, and consumables weighing 50 pounds or less.
Ships via UPS, FedEx, USPS, or a comparable standard ground carrier selected at the Company's discretion.
Estimated transit time: 3–7 business days from the date of shipment.
Free standard shipping is applied automatically at checkout for qualifying items.

Tier 2 — Heavy Parcel / Hybrid Shipping (51–99 lbs)

Applies to mid-weight items including oxygen concentrators, large accessory bundles, and similar equipment typically weighing between 51 and 99 pounds.
Ships via UPS, FedEx Freight Economy, or a comparable carrier selected at Hyperbaric-Chambersdirect's discretion.
Estimated transit time: 4–10 business days from the date of shipment.
Curbside delivery only. No inside placement or room-of-choice delivery unless the White-Glove Service upgrade is selected.
Additional carrier surcharges may apply to remote, rural, or limited-access delivery addresses. Such surcharges, if incurred, are the responsibility of the customer and will be assessed prior to or at the time of shipment.

Tier 3 — LTL Freight Shipping (100+ lbs)

Applies to large equipment including hyperbaric chambers, full-size saunas, cold plunge systems, and other oversized or heavy items weighing 100 pounds or more.
These shipments are transported via Less-Than-Truckload (LTL) freight carriers selected by the fulfilling distributor or manufacturer.
Estimated transit time: 5–14 business days from the date of shipment.
Curbside delivery only. LTL freight carriers do not bring items inside the residence or premises unless the White-Glove Service upgrade has been purchased.
The freight carrier will contact the customer directly using the phone number provided at checkout to schedule a delivery appointment. Customers must be reachable and available for this scheduling process.
The customer must be present at the scheduled delivery window. Missed appointments may result in redelivery fees and/or storage fees charged by the carrier, which are the sole responsibility of the customer.

Tier 4 — White-Glove Delivery Service (Optional Upgrade)

White-Glove Delivery is available as a paid upgrade on select products.
Service includes: in-home or in-room placement of the item and removal of all packaging materials and debris.
Estimated transit time: 5–14 business days from the date of shipment. Scheduling coordination in certain markets may add 3–7 additional days.
White-Glove Service is not available for all products or all delivery addresses. Availability is subject to geographic service area.
To request White-Glove Service, contact us prior to placing your order at [email protected] or by calling +1 (866) 787-6674. White-Glove upgrades cannot be added after an order has been placed and processed.

4. Freight Delivery Requirements & Damage Procedures

All customers receiving freight shipments (Tiers 2, 3, and 4) are subject to the following mandatory requirements. Failure to comply with these requirements may permanently impair or void the customer's ability to file a damage or shortage claim with the carrier or distributor.

4.1 Customer Obligations at Delivery

Be present at the scheduled delivery time. Missed delivery appointments may result in redelivery fees and/or warehouse storage fees charged by the carrier. These fees are the sole responsibility of the customer.
Inspect ALL items BEFORE signing any delivery receipt or Bill of Lading (BOL). Do not sign any delivery paperwork until a thorough inspection has been completed.
Photograph all damage, missing items, or damaged/compromised packaging — both before and after opening — as photographic evidence is required for all damage claims.
Note all visible damage clearly, specifically, and in writing on the delivery paperwork and the Bill of Lading (BOL) before the driver departs. Vague notations such as "subject to inspection" may not be accepted by the carrier as valid claim documentation.
Refuse delivery only if the item is severely, structurally, or catastrophically damaged to a degree that renders the product unusable. Do not refuse delivery for minor cosmetic damage; instead, accept the item and note all damage on the BOL.

⚠ IMPORTANT — BILL OF LADING NOTICE:
THE BILL OF LADING (BOL) IS THE LEGALLY BINDING SHIPMENT DOCUMENT FOR ALL FREIGHT DELIVERIES. ANY DAMAGE, SHORTAGE, OR DISCREPANCY MUST BE NOTED IN WRITING ON THE BOL AT THE TIME OF DELIVERY, BEFORE THE DRIVER DEPARTS. FAILURE TO NOTE DAMAGE ON THE BOL AT THE TIME OF DELIVERY MAY VOID YOUR ABILITY TO FILE A DAMAGE CLAIM WITH THE CARRIER OR DISTRIBUTOR. CRYSTAL BLUE MARKETING LLC CANNOT PURSUE A CLAIM ON YOUR BEHALF WITHOUT A PROPERLY NOTATED BOL.

4.2 Post-Delivery Damage — 48-Hour Reporting Requirement

If damage is discovered after the driver has departed, the customer must notify both the freight carrier and Hyperbaric-Chambersdirect within 48 hours of delivery.
Damage discovered after the driver departs must still be documented in writing and photographed immediately upon discovery.

⚠ 48-HOUR DAMAGE REPORTING DEADLINE:
ALL DAMAGE CLAIMS MUST BE REPORTED TO BOTH THE CARRIER AND TO HYPERBARIC-CHAMBERSDIRECT AT [email protected] WITHIN 48 HOURS OF DELIVERY. CLAIMS SUBMITTED AFTER 48 HOURS MAY NOT BE ELIGIBLE FOR CARRIER REIMBURSEMENT OR DISTRIBUTOR REPLACEMENT. CRYSTAL BLUE MARKETING LLC ASSUMES NO LIABILITY FOR DAMAGE THAT WAS NOT NOTED ON THE BOL AT DELIVERY AND NOT REPORTED WITHIN 48 HOURS OF DELIVERY.

4.3 Damage Claim Documentation Requirements

All damage claims submitted to Hyperbaric-Chambersdirect must include each of the following:

Order number
Date and time of delivery
Photographs of all damage (packaging, exterior, and interior/product as applicable)
A copy of the notated Bill of Lading (BOL) with damage noted in the customer's or driver's handwriting

Incomplete claim submissions will delay processing. Crystal Blue Marketing LLC reserves the right to deny claims that do not include all required documentation.

5. Shipping Confirmation & Order Tracking

A shipping confirmation email containing the carrier name and tracking number will be sent to the email address on file once the order has been dispatched from the fulfillment location.
Tracking information may take 24–48 hours to become active and visible within the carrier's tracking system following the initial dispatch scan. This is normal and does not indicate a delay.
For LTL freight shipments, the customer will receive direct contact from the freight carrier — via phone or email — to schedule a delivery appointment. The freight carrier's tracking system operates separately from standard parcel tracking.
For tracking inquiries, customers may contact us at [email protected] or call +1 (866) 787-6674.

6. Shipping Locations

Hyperbaric-Chambersdirect ships to all 50 states within the United States of America.
Freight shipments (Tiers 2 and 3) cannot be delivered to: PO Boxes, APO/FPO military addresses, or U.S. territories (including Puerto Rico, Guam, the U.S. Virgin Islands, and similar jurisdictions).
For shipments to Alaska or Hawaii: Additional freight surcharges apply. Contact [email protected] prior to placing your order to receive a custom freight quote.
International shipping is not offered through the standard checkout process. Customers outside the United States should contact [email protected] to inquire about international freight options, if available.

7. Address Changes After Order Placement

Important: Address change requests must be submitted to [email protected] immediately following order placement and before the order ships. Once an order has been dispatched, address changes become subject to carrier rerouting procedures and associated fees.

Pre-shipment address changes: Customers may request a shipping address correction at no charge by emailing [email protected] before the order has been dispatched. Include your order number and the corrected delivery address.
Post-shipment address changes: Once an order has shipped, address changes are subject to carrier rerouting fees. These fees typically range from $50 to $400 or more depending on the carrier, shipment type, and distance of the reroute.
All address change fees incurred after shipment are the sole financial responsibility of the customer and will be invoiced separately or collected prior to rerouting.
Crystal Blue Marketing LLC cannot guarantee that a post-shipment address change can be successfully accommodated once a shipment has left the fulfillment center. Carrier rerouting is at the carrier's discretion.
Hyperbaric-Chambersdirect will make reasonable commercial efforts to assist with address change requests; however, Crystal Blue Marketing LLC assumes no liability for delays, failed deliveries, or returned shipments resulting from customer-requested address changes submitted after dispatch.

8. Refused or Missed Deliveries

Refused deliveries without documented carrier damage and missed deliveries due to customer unavailability will result in the following charges being assessed to the customer:
- Carrier redelivery fees, as determined by the applicable carrier;
- Storage fees accrued at the carrier's warehouse during the period the shipment cannot be delivered.
If a shipment is returned to Hyperbaric-Chambersdirect due to a refused or uncollected delivery, the cost of return freight will be deducted from any refund amount otherwise due to the customer.
Refused deliveries for any reason other than documented and carrier-acknowledged freight damage will be classified as a voluntary return and will be governed by the Company's Return & Refund Policy, including any applicable restocking fees.
To avoid refused delivery scenarios, customers are strongly advised to inspect all items at the time of delivery and note any damage on the BOL rather than refusing the shipment.

9. Shipping Delays & Exceptions

All estimated transit times provided on the product page, at checkout, or in this Policy are estimates only and are not guaranteed delivery dates.
Transit times may be affected by, including but not limited to: carrier operational delays, severe weather events, natural disasters, supply chain disruptions, peak-volume shipping periods (holidays, promotional events), and remote or limited-access delivery locations.
Crystal Blue Marketing LLC is not responsible for delays caused by third-party carriers, weather conditions, acts of God, or any other circumstances outside the Company's direct operational control.
No refunds, credits, or compensation of any kind will be issued for shipping delays attributable to the carrier, weather, or other events beyond the Company's control.
Customers experiencing significant or unexplained delays are encouraged to contact [email protected] and we will assist in investigating the shipment status with the carrier.

10. Lost or Stolen Packages

If your tracking information shows a status of "Delivered" but the package cannot be located, please take the following steps before contacting us:

Check around all entry points of the delivery address, including side doors, garages, and covered areas where a driver may have left the package.
Check with neighbors, building management, or other household members who may have received the package on your behalf.
Verify that the shipping address on your order confirmation email matches the intended delivery address.
Allow one additional business day, as carrier systems occasionally mark packages as delivered prematurely.
Contact the carrier directly using the tracking number provided in your shipping confirmation to open a formal trace or investigation.
Contact Hyperbaric-Chambersdirect at [email protected] — we will assist in filing a carrier investigation on your behalf.

Crystal Blue Marketing LLC is not responsible for packages that have been confirmed as delivered by the carrier and are subsequently reported as lost, stolen, or missing from the delivery location. Customers placing orders for high-value items are strongly encouraged to add shipping insurance where offered during checkout. Responsibility for package security following confirmed delivery rests with the customer and/or the carrier.

11. Sales Tax

Hyperbaric-Chambersdirect collects sales tax in states where Crystal Blue Marketing LLC has established a tax nexus, in accordance with applicable state and federal tax law, including the U.S. Supreme Court's ruling in South Dakota v. Wayfair, Inc. (2018).
Sales tax, if applicable to your order, will be calculated and displayed at checkout prior to order confirmation. Tax amounts are determined based on the delivery address and applicable state and local tax rates.
Customers located in states where sales tax is not collected by Hyperbaric-Chambersdirect at the time of purchase remain independently responsible for reporting and remitting any applicable use tax to their state's revenue authority in accordance with their state's tax laws.
Sales tax rates and nexus obligations are subject to change as required by applicable law. Crystal Blue Marketing LLC reserves the right to begin collecting sales tax in additional states without prior notice.
For questions regarding sales tax applicability to your specific order or jurisdiction, contact [email protected].

12. Limitation of Liability

Crystal Blue Marketing LLC's total aggregate liability for any shipping-related claim, dispute, or cause of action shall not exceed the original purchase price paid by the customer for the affected product(s).
Crystal Blue Marketing LLC is not liable for indirect, consequential, incidental, special, exemplary, or punitive damages of any kind arising from or related to shipping delays, in-transit damage, non-delivery, or misdelivery caused by third-party carriers, distributors, or fulfillment partners.
All LTL and freight shipments are transported pursuant to the carrier's standard terms and conditions of carriage and any applicable carrier liability limits established under federal and state law, including but not limited to the Carmack Amendment (49 U.S.C. § 14706).
Crystal Blue Marketing LLC acts solely as the retailer of record and is not the physical carrier or freight broker for any shipment. Carrier liability is governed by the applicable carrier's tariff and terms of service.
This limitation of liability does not affect any rights the customer may have that cannot be lawfully excluded or limited under applicable law.

13. Contact Information

For all shipping inquiries, damage claims, address change requests, or general order support, please contact us through any of the following channels:

Company Name	Crystal Blue Marketing LLC, operating as Hyperbaric-Chambersdirect
Email	[email protected]
Phone	+1 (866) 787-6674
Website	hyperbaric-chambersdirect.com
Business Address	Columbus, Ohio, United States
Customer Service Hours	Monday – Friday, 9:00 AM – 5:00 PM Eastern Time (ET)
Response Time	Within 2 business days of receipt of inquiry

14. Policy Updates & Modifications

Crystal Blue Marketing LLC reserves the right to modify, amend, or update this Shipping Policy at any time and without prior notice, at the Company's sole discretion.
All changes become effective immediately upon posting to hyperbaric-chambersdirect.com.
The version of this Shipping Policy in effect at the time of the customer's purchase governs the terms applicable to that order. Subsequent policy changes do not apply retroactively to previously placed and confirmed orders.
Customers are encouraged to review this Policy prior to each purchase. Continued use of hyperbaric-chambersdirect.com following any posted update constitutes the customer's acceptance of the revised terms.

© Crystal Blue Marketing LLC, operating as Hyperbaric-Chambersdirect. All rights reserved.
Last Updated: May 12, 2026 | Columbus, Ohio | Governing Law: State of Ohio
hyperbaric-chambersdirect.com | [email protected] | +1 (866) 787-6674