PRIVACY POLICY

Hyperbaric-Chambersdirect

Crystal Blue Marketing LLC, operating as Hyperbaric-Chambersdirect

hyperbaric-chambersdirect.com

Last Updated: May 12, 2026

IMPORTANT NOTICE: This Privacy Policy constitutes a legally binding statement regarding the collection, use, disclosure, and protection of your personal information. By accessing or using the Services described herein, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree, please discontinue use of the Services immediately.

Table of Contents

1. Introduction and Overview

This Privacy Policy is issued by Crystal Blue Marketing LLC, operating as Hyperbaric-Chambersdirect ("we," "us," or "our"), and governs all personal information collected through our online store at hyperbaric-chambersdirect.com ("the Services"), which is powered by Shopify. This Privacy Policy describes how we collect, use, disclose, retain, and protect your personal information when you visit our website, make a purchase, contact us, or otherwise interact with us.

In the event of any conflict between this Privacy Policy and our Terms of Service with respect to the handling of personal information, this Privacy Policy shall control and govern. The Terms of Service may address other matters not covered herein, but where personal data practices are concerned, the terms of this Privacy Policy take precedence.

Please read this Privacy Policy carefully before using our Services. By accessing or using our website, placing an order, creating an account, or submitting information through our Services, you acknowledge that you have read this Privacy Policy and consent to the practices described herein. If you have questions or concerns, please contact us using the information provided in Section 18 before continuing to use the Services.

We are committed to handling your personal information responsibly, transparently, and in compliance with applicable federal and state privacy laws, including but not limited to the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA), the Telephone Consumer Protection Act (TCPA), and applicable Ohio state law.

2. Personal Information We Collect or Process

We collect various categories of personal information depending on how you interact with our Services. The categories we collect or process include the following:

a. Contact and Identification Details

• Full name

• Billing address and shipping address

• Email address

• Phone number (including mobile number, if provided for SMS communications)

• Company or organization name (if applicable)

b. Financial Information

• Payment card details (collected and processed by our payment processors; we do not store full card numbers)

• Billing information necessary to process your order

• Transaction amounts and order totals

c. Account Information

• Username and account credentials

• Purchase history and order records associated with your account

• Account preferences and settings

• Saved addresses and payment methods (managed through Shopify)

d. Transaction Information

• Products ordered, quantities, and pricing

• Shipping method and delivery information

• Returns, refunds, and exchange records

• Order confirmation and fulfillment records

e. Communications

• Messages you send us through contact forms, email, or live chat

• Customer support inquiries and correspondence records

• Survey responses and feedback submitted voluntarily

• Records of consent for marketing communications

f. Device and Technical Information

• IP address and approximate geographic location derived therefrom

• Browser type and version

• Operating system and device type

• Internet service provider (ISP)

• Referring URL and exit pages

g. Usage and Behavioral Information

• Pages viewed, products browsed, and time spent on pages

• Clicks, scrolling behavior, and navigation patterns

• Search queries entered on the website

• Cart activity, including items added and abandoned

• Interaction with marketing emails and promotional content

We do not knowingly collect sensitive personal information such as government-issued identification numbers, health or medical data, biometric identifiers, or financial account login credentials through standard store operations. For our specific policies regarding health and medical information, please see Section 9.

3. Personal Information Sources

We collect personal information from the following sources:

a. Directly From You

We collect information you provide directly when you create an account, place an order, subscribe to our newsletter or SMS communications, submit a contact form, participate in a survey or promotion, leave a product review, or otherwise communicate with us. The information you provide is voluntary, though certain information (such as name, address, and payment details) is necessary to fulfill an order.

b. Automatically Through the Services

When you visit our website, we automatically collect certain information about your device and browsing activity through cookies, web beacons, pixels, and similar tracking technologies. This includes technical data such as your IP address, browser type, and pages visited. For a full description of these technologies and how to manage them, see Section 5 (Cookies and Tracking Technologies).

c. Service Providers and Platform Partners

We may receive information about you from third-party service providers who assist us in operating our business, including payment processors, shipping and fulfillment providers, email marketing platforms, analytics providers, and customer support tools. Shopify, as our e-commerce platform provider, also collects and provides us with data related to your use of the store.

d. Third-Party Partners and Advertising Networks

We may receive information about you from advertising partners (such as Meta/Facebook Ads and Google Ads), affiliate networks, or other third parties with whom you have previously interacted. This information is used to improve the relevance of advertising served to you and to measure the effectiveness of our marketing campaigns.

4. How We Use Your Personal Information

Crystal Blue Marketing LLC, operating as Hyperbaric-Chambersdirect, uses the personal information we collect for the following lawful purposes:

a. Providing and Tailoring the Services

• Processing and fulfilling orders, including payment authorization and shipping coordination

• Creating and managing customer accounts

• Providing customer support and responding to inquiries

• Personalizing the shopping experience based on browsing and purchase history

• Processing returns, refunds, and exchanges

b. Marketing and Advertising

• Sending promotional emails, newsletters, and product announcements to customers who have opted in

• Displaying personalized advertisements on third-party platforms such as Google, Meta (Facebook/Instagram), and other advertising networks

• Remarketing to website visitors who have previously interacted with our Services

• Measuring the performance and reach of our advertising campaigns

• Conducting market research and customer satisfaction assessments

c. Security and Fraud Prevention

• Detecting, investigating, and preventing fraudulent transactions and unauthorized account access

• Monitoring for security threats and potential violations of our terms of service

• Verifying the identity of customers where necessary to prevent fraud

• Complying with anti-money laundering (AML) and related legal obligations

d. Communicating With You

• Sending order confirmations, shipping updates, and delivery notifications

• Notifying you of changes to our policies, terms, or Services

• Responding to your questions, complaints, and support requests

• Requesting feedback and product reviews after purchase

e. Improving Our Services

• Analyzing usage data and browsing patterns to improve website functionality and user experience

• Conducting A/B testing and website optimization

• Developing new products, features, and service offerings

• Generating aggregated, anonymized analytics and business intelligence reports

f. Legal and Compliance Purposes

• Complying with applicable federal, state, and local laws and regulations

• Responding to lawful government and regulatory requests

• Establishing, exercising, or defending legal claims

• Maintaining records required by tax authorities and financial regulators

• Enforcing our Terms of Service and other agreements

g. SMS and Text Message Communications NEW

Crystal Blue Marketing LLC, operating as Hyperbaric-Chambersdirect, may send promotional and transactional SMS/text messages to customers who have expressly opted in to receive such communications. The following terms govern our SMS communications practices:

• Consent: We will only send SMS messages to customers who have explicitly opted in by providing their mobile phone number and checking the applicable consent box at checkout, in an account profile, or through a separate sign-up form. Consent to receive SMS messages is entirely voluntary.

• Not a Condition of Purchase: Consent to receive marketing or promotional text messages is never required as a condition of making a purchase from Hyperbaric-Chambersdirect. You may complete any transaction without opting in to SMS communications.

• Types of Messages: SMS messages may include order confirmations, shipping notifications, delivery alerts, promotional offers, sale announcements, and product-related information.

• Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any text message you receive from us. Upon receipt of your STOP reply, we will promptly remove your number from our active SMS list. You may also opt out by contacting us at support@hyperbaric-chambersdirect.com.

• Message and Data Rates: Message and data rates may apply based on your carrier plan. We are not responsible for charges imposed by your mobile carrier.

• Message Frequency: Message frequency will vary. Promotional messages will generally not exceed four (4) per month unless you have engaged in a specific campaign with different disclosed frequency.

• TCPA Compliance: Our SMS communications program is operated in compliance with the Telephone Consumer Protection Act (TCPA) and all applicable regulations of the Federal Communications Commission (FCC).

• Help: Reply HELP to any text message for assistance, or contact support@hyperbaric-chambersdirect.com.

5. Cookies and Tracking Technologies NEW

This section describes the cookies and similar tracking technologies used on the Hyperbaric-Chambersdirect website, how they function, and how you can manage your preferences.

a. What Are Cookies?

Cookies are small text files placed on your device (computer, tablet, or mobile phone) when you visit a website. They allow the website to recognize your device and remember certain information about your visit. In addition to traditional browser cookies, we and our service providers may use the following similar tracking technologies:

• Web Beacons (Pixels): Tiny transparent graphic images embedded in web pages or emails that allow us to track whether a page was viewed or an email was opened.

• Local Storage: Browser-based storage mechanisms that retain data locally on your device, allowing us to remember preferences and session information across visits.

• Session Identifiers: Temporary tokens used to maintain your session state while navigating the website (e.g., keeping items in your cart).

b. Types of Cookies We Use

c. Shopify Cookies

Because our store is powered by Shopify, Shopify may also set cookies on your device as part of its platform infrastructure. These cookies support cart management, checkout functionality, fraud detection, and platform analytics. For information about Shopify's cookie use, please visit Shopify's Privacy Policy at www.shopify.com/legal/privacy.

d. Managing and Opting Out of Cookies

You have the right to accept or reject non-essential cookies. You may manage your cookie preferences through the following methods:

• Cookie Banner: When you first visit our website, a cookie consent banner will be displayed. You may use this banner to accept all cookies, reject non-essential cookies, or customize your cookie preferences by category. This mechanism is provided in compliance with GDPR and applicable privacy regulations.

• Browser Settings: Most web browsers allow you to control cookies through the browser settings menu. You can configure your browser to refuse all cookies, accept only certain types, or alert you when a cookie is being set. Instructions vary by browser; consult your browser's help documentation for guidance.

• Google Analytics Opt-Out: You may opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, available at tools.google.com/dlpage/gaoptout.

• Advertising Opt-Outs: To opt out of interest-based advertising from participating companies, you may visit the Digital Advertising Alliance opt-out portal at optout.aboutads.info or the Network Advertising Initiative at optout.networkadvertising.org.

e. Effect of Disabling Cookies

Please note that disabling certain cookies may affect the functionality of our website. In particular, disabling strictly necessary cookies may prevent you from completing a purchase, accessing your account, or using core website features. We recommend accepting at minimum the strictly necessary cookies for the best shopping experience.

f. Consent to Non-Essential Cookies

By continuing to use our website after being presented with the cookie consent banner and without selecting the option to reject non-essential cookies, you consent to our use of functional, analytics, and marketing cookies as described in this section. You may withdraw your consent at any time by adjusting your cookie preferences through the banner or your browser settings.

6. How We Disclose Personal Information

Crystal Blue Marketing LLC, operating as Hyperbaric-Chambersdirect, does not sell your personal information for monetary compensation. However, we may disclose or share your information with the following categories of third parties for the purposes described below:

a. Service Providers and Vendors

We share personal information with third-party companies and individuals who perform services on our behalf, including:

• Payment processors (e.g., Shopify Payments, Stripe, PayPal) to authorize and process transactions

• Shipping and logistics providers (e.g., UPS, FedEx, USPS) to fulfill and deliver orders

• Email marketing platforms (e.g., Klaviyo, Mailchimp) to send communications to opted-in customers

• Customer support platforms to manage support tickets and chat communications

• Analytics providers (e.g., Google Analytics) to collect and analyze website usage data

• SMS communication providers to deliver text messages to opted-in customers

• IT infrastructure and cloud hosting providers to support website operations

These service providers are authorized to use your personal information only as necessary to perform services on our behalf and are contractually obligated to maintain appropriate data security standards.

b. Advertising and Marketing Partners

We may share certain categories of personal information — including device identifiers, behavioral data, and email addresses in hashed form — with advertising partners such as Google LLC and Meta Platforms, Inc. for the purposes of targeted advertising, remarketing, and campaign performance measurement. This sharing may constitute a "sale" or "share" of personal information under California law. California residents may opt out as described in Section 7.

c. Business Transfers

In the event of a merger, acquisition, reorganization, asset sale, financing, or similar corporate transaction, your personal information may be disclosed to or transferred to the acquiring entity or prospective business partner as part of that transaction. We will notify you of any such change as required by applicable law.

d. Legal Compliance and Safety

We may disclose your personal information when we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or governmental request

• Enforce our Terms of Service or other agreements

• Protect the rights, property, or safety of Crystal Blue Marketing LLC, our customers, or others

• Detect, prevent, or address fraud, security threats, or technical issues

e. With Your Consent

We may share your personal information with other third parties where you have provided explicit prior consent to such sharing. You may withdraw your consent at any time by contacting us at support@hyperbaric-chambersdirect.com.

7. Your California Privacy Rights — Do Not Sell or Share My Personal Information NEW

This section applies specifically to residents of the State of California and is provided in compliance with the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA).

a. Sale and Sharing of Personal Information

Crystal Blue Marketing LLC does not sell personal information in exchange for monetary compensation. However, we may share certain categories of personal information with advertising partners for the purpose of delivering targeted advertisements and measuring advertising effectiveness. Under the CCPA/CPRA, this type of sharing for cross-context behavioral advertising may be considered a "sale" or "share" of personal information, regardless of whether money changes hands.

The categories of personal information that may be shared with third-party advertising partners for targeted advertising purposes include:

• Contact identifiers (name, email address in hashed/pseudonymized form)

• Device identifiers and IP addresses

• Browsing and interaction data (pages visited, products viewed, cart activity)

• Purchase history and transaction information

• Inferences drawn from the above to create a profile reflecting your preferences and interests

These categories are cross-referenced with the disclosure categories described in Section 6(b) of this Privacy Policy.

b. Your Right to Opt Out

California residents have the right to opt out of the sale or sharing of their personal information for targeted advertising purposes at any time. To exercise this right, you may use any of the following methods:

• Email Request: Send an email to support@hyperbaric-chambersdirect.com with the subject line: "Do Not Sell My Information". Please include your full name and the email address associated with your account or order so we can process your request.

• Online Opt-Out Link: Use the "Do Not Sell or Share My Personal Information" link available in the footer of our website at hyperbaric-chambersdirect.com.

• Global Privacy Control (GPC): We honor the Global Privacy Control (GPC) browser signal as a valid opt-out of sale/sharing. If your browser or browser extension is configured to send the GPC signal, we will treat your visit as an opt-out request and will not share your data with advertising partners during that session. Note that you may need to enable GPC on each browser and device you use.

c. Additional California Consumer Rights

In addition to the right to opt out described above, California residents may also exercise the following rights under the CCPA/CPRA (see also Section 14 — Your Rights and Choices):

• Right to Know: The right to know what personal information we have collected, used, disclosed, and sold about you over the past 12 months.

• Right to Delete: The right to request deletion of personal information we have collected, subject to certain exceptions.

• Right to Correct: The right to request correction of inaccurate personal information.

• Right to Limit Use of Sensitive Personal Information: The right to limit our use of sensitive personal information to purposes necessary to perform services requested by you.

• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide a lower quality of service because you exercised a privacy right.

d. Submitting a Verifiable Consumer Request

To submit a request to know, delete, or correct personal information, please contact us at support@hyperbaric-chambersdirect.com or call +1 (866) 787-6674. We will verify your identity before processing your request. We will respond to verifiable consumer requests within 45 days, with the possibility of one 45-day extension where necessary.

e. Authorized Agents

California residents may designate an authorized agent to submit a privacy request on their behalf. The authorized agent must provide written proof of authorization, and we may require you to verify your identity directly with us before honoring a request submitted through an agent.

8. Ohio Residents NEW

Crystal Blue Marketing LLC is headquartered in Columbus, Ohio, and this Privacy Policy is governed by the laws of the State of Ohio. Our principal place of business is located at 175 S 3rd St, Suite 200, Columbus, OH 43215, United States.

Ohio residents may have rights with respect to their personal information under applicable Ohio state law. While Ohio has not enacted a comprehensive consumer data privacy statute equivalent to California's CCPA as of the effective date of this Privacy Policy, the State of Ohio has enacted various data protection statutes, including the Ohio Data Protection Act (Ohio Rev. Code § 1354.01 et seq.), which provides certain safe harbor provisions for businesses that implement qualifying cybersecurity programs.

Crystal Blue Marketing LLC is committed to maintaining reasonable data security practices in accordance with applicable Ohio law and applicable federal law. Ohio residents who have questions or concerns regarding their personal information or the privacy practices of Crystal Blue Marketing LLC may contact us directly:

Crystal Blue Marketing LLC, operating as Hyperbaric-Chambersdirect

Email: support@hyperbaric-chambersdirect.com

Phone: +1 (866) 787-6674

Address: 175 S 3rd St, Suite 200, Columbus, OH 43215, US

If Ohio enacts new consumer data privacy legislation that requires additional disclosures or grants consumers new rights, we will update this Privacy Policy accordingly to reflect any newly applicable requirements.

9. Note Regarding Health and Medical Information NEW

IMPORTANT: Hyperbaric-Chambersdirect sells hyperbaric chambers and related equipment. We are a retailer, not a healthcare provider, and we do not provide medical advice, diagnosis, or treatment. Customers should consult a licensed healthcare provider before using any hyperbaric equipment.

a. No Intentional Collection of Health Data

Crystal Blue Marketing LLC does not request, require, or intentionally collect health, medical, or biometric information through its store, website, checkout process, or standard customer account forms. Our order forms, account registration pages, and contact forms are not designed or intended to receive personal health information.

b. Voluntary Disclosure by Customers

We recognize that some customers may voluntarily include health-related information in order notes, contact form messages, or support email correspondence (for example, describing a medical condition when asking a product question). Customers are strongly advised not to submit personal health, medical, or diagnostic information through general inquiry forms, order notes, or chat interfaces.

If health information is voluntarily shared with us through a support communication, we treat such information with the highest degree of confidentiality and will:

• Use such information solely for the purpose of responding to the specific inquiry for which it was shared

• Never use voluntarily disclosed health information for marketing, profiling, or advertising purposes

• Not share voluntarily disclosed health information with third-party advertising partners or data brokers

• Retain such information only as long as necessary to resolve the inquiry and as required by applicable law

c. No Medical Advice Provided

Nothing on the Hyperbaric-Chambersdirect website, in our product listings, in marketing communications, or in customer support interactions constitutes medical advice, diagnosis, or treatment recommendations. Product descriptions are provided for informational purposes only. Customers should consult a licensed physician, specialist, or qualified healthcare professional before purchasing or using any hyperbaric oxygen therapy equipment, particularly if they have a pre-existing medical condition, are pregnant, or are under the care of a healthcare provider for any condition.

d. Medical Device Regulatory Notice

Hyperbaric chambers may be regulated as medical devices in certain jurisdictions. Customers are responsible for understanding and complying with all applicable local, state, and federal regulations governing the purchase, use, and operation of hyperbaric equipment in their jurisdiction.

10. Relationship with Shopify

Our online store at hyperbaric-chambersdirect.com is built and operated on the Shopify e-commerce platform, provided by Shopify Inc. (or its applicable affiliate), headquartered at 151 O'Connor Street, Ground Floor, Ottawa, Ontario, K2P 2L8, Canada.

As our e-commerce platform provider, Shopify collects, processes, and stores certain personal information on our behalf in connection with the operation of our store, including but not limited to your order data, payment information, and browsing behavior on the store. Shopify acts as a data processor with respect to customer data processed through our store and is contractually bound by Shopify's Data Processing Agreement.

Shopify maintains its own privacy practices and policies, which govern Shopify's independent data collection and use. To understand how Shopify handles your personal information, please review the following resources:

• Shopify Privacy Policy: www.shopify.com/legal/privacy

• Shopify Consumer Privacy Portal: privacy.shopify.com — Use this portal to submit requests regarding personal information held by Shopify directly.

Crystal Blue Marketing LLC is the data controller for customer personal information processed through the Hyperbaric-Chambersdirect store. If you have questions about the personal information we hold as the store operator, please contact us directly using the information in Section 18. For questions specifically about data held by Shopify in its capacity as a platform, please use the Shopify Consumer Privacy Portal linked above.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, platforms, social media pages, partner sites, and other online resources that are not owned, operated, or controlled by Crystal Blue Marketing LLC. These links are provided for your convenience and informational purposes only.

This Privacy Policy applies solely to the Hyperbaric-Chambersdirect website (hyperbaric-chambersdirect.com) and does not apply to any third-party websites or services. We have no control over, and assume no responsibility for, the content, privacy policies, data practices, or terms of any third-party website you may access through a link on our website.

We encourage you to review the privacy policy of every third-party website you visit before submitting any personal information. Crystal Blue Marketing LLC is not responsible for any data collected by third parties through links accessed from our website, and any information you provide to a third-party website is governed entirely by that party's privacy policy and terms.

12. Children's Data

Our Services are not directed to, designed for, or intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.

If you are a parent or legal guardian and you believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at support@hyperbaric-chambersdirect.com. We will promptly investigate and, if confirmed, delete any personal information relating to a child under 13 from our records.

If we become aware that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will take immediate steps to remove such information from our systems in compliance with the Children's Online Privacy Protection Act (COPPA) and applicable law.

Customers between the ages of 13 and 17 should have parental or guardian supervision when using our Services. Our products are intended for use by adults, and we encourage parental involvement in any purchase decisions relating to hyperbaric equipment.

13. Security and Retention of Your Information

a. Security Practices

Crystal Blue Marketing LLC takes the security of your personal information seriously. We implement and maintain commercially reasonable technical, administrative, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, loss, and destruction. These measures include:

• Secure Sockets Layer (SSL) / Transport Layer Security (TLS) encryption for data transmitted between your browser and our website

• Secure storage of personal information on Shopify's PCI-DSS compliant infrastructure

• Access controls limiting employee access to customer personal information to those with a legitimate need

• Regular security assessments and updates to our systems and software

• Payment card data is collected and processed by PCI-DSS compliant third-party payment processors; we do not store complete payment card numbers on our own systems

Despite these measures, no method of data transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security of your personal information, and any transmission is at your own risk. In the event of a data breach that creates a risk of harm to individuals, we will notify affected individuals as required by applicable law.

b. Retention Timeframes

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. The following retention schedule outlines our standard data retention practices:

Upon expiration of the applicable retention period, personal information will be securely deleted, anonymized, or de-identified in a manner designed to prevent its recovery or reconstruction. Anonymized or aggregated data that cannot be used to identify any individual may be retained indefinitely for business analytics and reporting purposes.

14. Your Rights and Choices

Depending on your jurisdiction of residence, you may have certain rights with respect to your personal information. Crystal Blue Marketing LLC respects and is committed to honoring these rights. The following describes the rights available to our customers and how to exercise them:

a. Right to Access / Right to Know

You have the right to request a copy of the personal information we hold about you, and to receive information about how we collect, use, and disclose your personal information. For California residents, this includes the right to know the specific pieces of personal information collected about you over the preceding 12 months.

b. Right to Deletion

You have the right to request that we delete personal information we have collected from or about you, subject to certain exceptions. We may retain personal information where necessary to comply with a legal obligation, fulfill a contract with you, detect or prevent fraud, or for other permitted purposes under applicable law.

c. Right to Correction

You have the right to request that we correct inaccurate personal information we hold about you. If you have an account with us, you may also update certain information directly through your account settings.

d. Right to Data Portability

Where applicable, you have the right to receive a copy of your personal information in a structured, commonly used, machine-readable format, and to transmit that data to another controller, where technically feasible.

e. Right to Opt Out of Sale / Sharing

You have the right to opt out of the sale or sharing of your personal information for targeted advertising purposes. California residents should refer to Section 7 for the full description of this right and the available opt-out mechanisms. All customers may exercise this right by contacting us at support@hyperbaric-chambersdirect.com with the subject line "Do Not Sell My Information."

f. Global Privacy Control (GPC)

We recognize and honor the Global Privacy Control (GPC) signal as a valid opt-out of the sale and sharing of personal information for targeted advertising. If your browser transmits a GPC signal when you visit our website, we will treat this as a request to opt out and will not share your personal information with advertising partners during that browsing session.

g. Managing Marketing Communications

• Email Marketing: You may unsubscribe from our marketing emails at any time by clicking the "Unsubscribe" link included at the bottom of every marketing email, or by contacting support@hyperbaric-chambersdirect.com. Please note that unsubscribing from marketing emails will not affect the delivery of transactional emails related to active orders.

• SMS Marketing: You may opt out of SMS marketing communications at any time by replying STOP to any text message from us. See Section 4(g) for full details.

• Targeted Advertising: You may opt out of interest-based advertising as described in Section 5(d).

h. How to Exercise Your Rights

To exercise any of the rights described in this section, please contact us by:

• Email: support@hyperbaric-chambersdirect.com

• Phone: +1 (866) 787-6674

• Mail: 175 S 3rd St, Suite 200, Columbus, OH 43215, US

We will respond to verified requests within the timeframe required by applicable law (generally within 45 days, with a possible extension of 45 additional days with notice). We may need to verify your identity before processing certain requests.

15. Complaints

If you have a complaint about how Crystal Blue Marketing LLC has handled your personal information, we encourage you to contact us first so that we have the opportunity to resolve the matter directly.

To submit a complaint, please contact our privacy team at:

Privacy Complaints — Crystal Blue Marketing LLC

Email: support@hyperbaric-chambersdirect.com

Subject Line: "Privacy Complaint"

Phone: +1 (866) 787-6674

Address: 175 S 3rd St, Suite 200, Columbus, OH 43215, US

We will acknowledge receipt of your complaint within a reasonable period and will investigate and respond to your complaint within 45 days of receipt, unless additional time is required, in which case we will notify you of the extension and the reason for it.

If you are a resident of the European Economic Area (EEA), United Kingdom, or another jurisdiction with data protection supervisory authorities, and you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the relevant data protection supervisory authority in your country of residence. For EEA residents, a list of supervisory authorities is available at the European Data Protection Board website.

California residents who wish to make a complaint regarding our CCPA/CPRA compliance may also contact the California Privacy Protection Agency (CPPA) at cppa.ca.gov.

16. International Transfers

Crystal Blue Marketing LLC is headquartered in Columbus, Ohio, United States. Our Services are primarily intended for customers within the United States; however, we may collect personal information from individuals located outside the United States who access our website.

By using our Services, you acknowledge that your personal information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence. The United States has not been deemed to provide an adequate level of data protection by the European Commission.

For customers located in the European Economic Area (EEA), the United Kingdom, or Switzerland, where applicable, we rely on the following legal mechanisms to transfer personal information to the United States:

• Standard Contractual Clauses (SCCs): Where required, we use the Standard Contractual Clauses adopted by the European Commission to provide appropriate safeguards for the transfer of personal data from the EEA to the United States.

• Shopify Infrastructure: Shopify, as our platform provider, uses Standard Contractual Clauses and other appropriate transfer mechanisms for cross-border data transfers in compliance with GDPR requirements.

If you have questions about how we handle international data transfers or would like to request a copy of any applicable transfer agreements, please contact us at support@hyperbaric-chambersdirect.com.

17. Changes to This Privacy Policy

Crystal Blue Marketing LLC reserves the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, our Services, or other relevant factors. All changes to this Privacy Policy will be posted on this page with an updated "Last Updated" date at the top of the document.

If we make material changes to this Privacy Policy — including changes to how we collect, use, or disclose personal information, or changes that may significantly affect your privacy rights — we will provide prominent notice of such changes. Notice may be provided through one or more of the following methods:

• Posting a notice on the Hyperbaric-Chambersdirect website

• Sending an email notification to the email address associated with your account

• Displaying a banner or pop-up notification on the website

Your continued use of our Services after the effective date of any revised Privacy Policy constitutes your acknowledgment and acceptance of the updated terms. If you do not agree to the revised Privacy Policy, you must discontinue use of our Services and, if applicable, close your account. We encourage you to review this Privacy Policy periodically to stay informed of any changes.

18. Contact Information

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or our privacy practices, please contact us using the information below. We are committed to addressing your inquiry promptly and thoroughly.

Crystal Blue Marketing LLC, operating as Hyperbaric-Chambersdirect

Website: hyperbaric-chambersdirect.com

Email: support@hyperbaric-chambersdirect.com

Phone: +1 (866) 787-6674

Mailing Address: 175 S 3rd St, Suite 200, Columbus, OH 43215, United States

When contacting us regarding a privacy request or complaint, please include your full name, email address, and a brief description of your inquiry so that we may assist you as efficiently as possible. For California residents submitting CCPA/CPRA requests, please include "CCPA Request" or "Do Not Sell My Information" in the subject line of your email.

We will respond to all inquiries within a reasonable timeframe and no later than as required by applicable law.

This Privacy Policy was last reviewed and updated on May 12, 2026. It supersedes and replaces all prior versions of the Privacy Policy for Crystal Blue Marketing LLC, operating as Hyperbaric-Chambersdirect.

 

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© Crystal Blue Marketing LLC, operating as Hyperbaric-Chambersdirect. All rights reserved. | 175 S 3rd St, Suite 200, Columbus, OH 43215, US | support@hyperbaric-chambersdirect.com | +1 (866) 787-6674