Return and Refund Policy

Hyperbaric Chambers & Related Accessories

Effective Date: May 11, 2026  |  Last Updated: May 11, 2026

1. Overview

This Return and Refund Policy ("Policy") is issued by Crystal Blue Marketing LLC, operating as Hyperbaric-Chambersdirect, hereinafter referred to as "the Store," "we," "us," or "our," and governs all purchases made through our online store at hyperbaric-chambersdirect.com. By completing a purchase, the customer ("you," "buyer," or "customer") expressly agrees to be bound by the terms and conditions set forth in this Policy in their entirety. This Policy constitutes a legally binding agreement between you and Crystal Blue Marketing LLC, operating as Hyperbaric-Chambersdirect, and is incorporated by reference into the Store's Terms of Service.

Due to the specialized, high-value, and medical/wellness nature of hyperbaric chambers and related equipment, the Store maintains strict return guidelines consistent with industry standards and applicable distributor policies. We strongly encourage all prospective customers to review this Policy in full prior to completing any purchase. No exceptions will be made to the terms stated herein unless expressly agreed to in writing by an authorized representative of the Store.

2. Return Eligibility — 15-Day Limited Return Window

Subject to the exclusions described in Section 3, the Store will consider return requests only under the following strict conditions:

2.1 Return Window

• Returns are accepted only within fifteen (15) calendar days of the confirmed delivery date as recorded by the carrier's tracking system.
• Return requests submitted after the 15-day window will be automatically denied. No exceptions.

2.2 Return Merchandise Authorization (RMA)

• To initiate a return, the customer must contact the Store within the 15-day window to request a Return Merchandise Authorization (RMA) number.
• Returns received without a valid RMA number will be refused and returned to the sender at the customer's expense. The Store assumes no liability for items returned without prior authorization.
• An RMA number does not guarantee final approval of a refund. All returned items are subject to inspection.

2.3 Eligibility Requirements

To be eligible for a return, items must meet all of the following criteria at the time of receipt by the Store:

• The unit must be completely unused and in like-new condition.
• The unit must be in its original manufacturer packaging, fully intact and undamaged.
• All accessories, manuals, components, and included hardware must be present and accounted for.
• The unit must show no signs of use, wear, odor, inflation, or any modification of any kind.

2.4 Return Shipping & Associated Fees

• The customer is solely responsible for all return shipping costs, including freight charges for large, heavy, or oversized items. The Store does not provide prepaid return labels unless at its sole discretion.
• Original shipping and delivery fees are non-refundable under all circumstances.
• Payment processing fees, typically between 3% and 3.5% of the transaction total, are non-refundable and will be deducted from any approved refund.
• Restocking Fee Schedule (Tiered)

  All approved returns are subject to a restocking fee based on the condition and configuration of the returned item at the time it is received and inspected by Hyperbaric-Chambersdirect. The applicable fee will be deducted from the refund amount before issuance:

  • Tier 1 — Unopened, Factory-Sealed Unit: 10% restocking fee. Applicable when the unit is returned in its original, factory-sealed packaging with all components intact and no evidence of opening, inflation, or use. This represents the minimum restocking fee and reflects the lower handling cost associated with resaleable, untouched inventory.
  • Tier 2 — Opened But Unused / Uninflated Unit: 15% restocking fee. Applicable when the original packaging has been opened but the chamber has not been inflated, assembled, or used in any capacity. A higher fee applies due to the required inspection, repackaging labor, and reduced resale classification of the unit.
  • Tier 3 — Inflated, Assembled, or Partially Used Unit: 20–25% restocking fee. Applicable if, at Crystal Blue Marketing LLC's sole discretion, the return of an inflated or assembled unit is authorized as an exception. Such units require full sanitization, technical inspection, recertification, and repackaging before they can be considered for resale. Note: Returns of inflated or assembled units are not guaranteed and require prior written authorization from a store representative.
  • Tier 4 — Accessories Returned Separately: 20% flat restocking fee. Applicable to all separately returned accessories, including but not limited to oxygen concentrators (where eligible), hoses, valves, carry bags, and replacement parts. This flat fee reflects the increased per-unit processing cost of small-item returns.

  Crystal Blue Marketing LLC, operating as Hyperbaric-Chambersdirect, reserves the right to determine the applicable restocking fee tier based on the condition of the returned item upon receipt and inspection. The customer will be notified of the applicable tier and final refund amount prior to processing.

3. All Sales Final — Non-Returnable Items

Notwithstanding any other provision of this Policy, the following categories of items are designated as ALL SALES FINAL and are not eligible for return, exchange, or refund under any circumstances:

1. Oxygen concentrators — classified as non-reusable medical equipment and cannot be restocked or resold once delivered.
2. Special-order or custom-configured hyperbaric chambers — including any unit ordered with non-standard specifications, custom sizing, custom color, or any configuration made to customer specification.
3. Any hyperbaric chamber that has been assembled, inflated, pressurized, or used in any capacity, regardless of duration of use.
4. Consumables, replacement parts, hoses, valves, filters, and accessories of any kind.
5. Clearance, open-box, refurbished, or discounted items sold at a reduced price.

4. Order Cancellations

• Orders may be cancelled for a full refund within twenty-four (24) hours of the time of placement, provided the order has not yet been processed or shipped.
• After the 24-hour cancellation window has elapsed, the order may have already entered processing or fulfillment. Cancellation after 24 hours is not guaranteed.
• If the order has already shipped, the customer must follow the standard return process outlined in Section 2. All associated fees, including original shipping, payment processing fees, and applicable restocking fees, will apply.
• Custom-configured and special-order items cannot be cancelled once the order has been confirmed with the distributor or manufacturer, regardless of elapsed time. No refund will be issued for cancelled special or custom orders.

5. Shipping Damage & Missing Parts — Distributor / Carrier Policy Applies

5.1 Customer Responsibilities Upon Delivery

• Inspect all deliveries thoroughly before signing any acceptance documentation with the carrier. Signing without notation of damage may constitute acceptance of the goods in the condition received and may waive your right to file a damage claim.
• In the event of visible shipping damage, missing parts, or an incomplete order, the customer must document all damage with clear, timestamped photographs immediately at the time of delivery, before moving the product from its delivery location.
• All original packaging materials must be retained. Disposal of original packaging prior to the resolution of any damage or missing-parts claim will disqualify the customer from carrier and/or distributor remedies.

5.2 Claims Process

• Claims for shipping damage or missing parts must be filed directly with the carrier and/or the distributor/manufacturer within forty-eight (48) hours of confirmed delivery. Claims submitted after 48 hours may be denied by the carrier or distributor.
• The Store will provide reasonable assistance in facilitating contact with the relevant distributor or carrier but shall not be the primary party responsible for resolving such claims.

5.3 Limitation of Store Liability for Transit Damage

6. Warranty Coverage (In Lieu of Refunds)

After the expiration of the 15-day return window, warranty coverage — not a refund or return — is the exclusive remedy available to the customer for product defects covered under the applicable manufacturer warranty. Customers are advised to review all manufacturer warranty documentation provided with their product.

6.1 Standard Hyperbaric Chamber Warranty

• Coverage Period: Two (2) years from the original date of purchase, covering defects in materials and workmanship under normal use conditions.
• Available Remedies: Repair or replacement of the defective unit or component, at the manufacturer's sole and absolute discretion. No cash refunds will be issued for warranty claims under any circumstances.
• Shipping Costs for Warranty Service: The customer is solely responsible for all shipping costs associated with transporting the unit to and from the manufacturer's designated service facility.

6.2 Warranty Exclusions

The manufacturer warranty expressly does not cover the following:

• Damage resulting from misuse, abuse, negligence, or operator error.
• Unauthorized modifications, alterations, or repairs performed by any party other than the manufacturer.
• Damage resulting from improper storage, exposure to extreme temperatures, or failure to follow manufacturer care instructions.
• Damage caused by natural disasters, including but not limited to flooding, lightning, fire, or acts of God.
• Loss or theft of equipment.
• Cosmetic damage, including scratches, dents, or discoloration that does not affect functionality.

6.3 Oxygen Concentrators — Separate Warranty Terms

• Oxygen concentrators are subject to their respective manufacturer's separate warranty terms. By way of example, DeVilbiss oxygen concentrators carry a three (3)-year limited manufacturer warranty; specific terms are set forth in the documentation accompanying the unit.
• Defective oxygen concentrators identified within the first thirty (30) days from the date of delivery will be returned to or replaced by the manufacturer at no shipping cost to the customer, subject to manufacturer verification of the defect.
• After the initial 30-day period, the customer is responsible for shipping the unit back to the manufacturer. Upon verification and approval of the warranty claim, the manufacturer will cover the cost of return shipping to the customer.
• All warranty claims for oxygen concentrators must be directed to the manufacturer directly. The Store is not the warranty servicer for any oxygen concentrator.

6.4 Warranty Claim Process

• All warranty claims must be directed to the product manufacturer. The Store is not a warranty servicer and cannot process, approve, or deny warranty claims on behalf of any manufacturer.
• The Store will assist customers by providing manufacturer contact information, facilitating introductions, and supplying supporting purchase documentation upon request.

7. Refund Processing

• Approved refunds will be issued to the original payment method used at the time of purchase within seven (7) to ten (10) business days of the Store's receipt and completion of inspection of the returned item.
• The final refund amount will be reduced by all applicable deductions, including but not limited to:
  1. Original outbound shipping and delivery fees (non-refundable);
  2. Return shipping fees, if arranged by the Store on the customer's behalf;
  3. Payment processing fees (typically 3%–3.5% of the original transaction);
  4. Applicable restocking fees (up to 20% of the original purchase price); and
  5. Any deductions for missing accessories, components, or documentation, or damage identified upon inspection.
• The Store reserves the right, at its sole discretion, to offer store credit in lieu of a monetary refund. Store credit has no cash value and is non-transferable.
• Customers will be notified via email of refund approval, denial, or any applicable deductions following inspection of the returned item.

8. Limitation of Liability

8.1 Maximum Liability Cap

The Store's maximum aggregate liability to any customer, arising from or related to any transaction, product, or claim under this Policy, shall not exceed the original purchase price paid by the customer for the specific product at issue. This limitation applies regardless of the legal theory under which the claim is brought.

8.2 Exclusion of Consequential Damages

To the fullest extent permitted by applicable law, the Store shall not be liable for any indirect, consequential, incidental, special, exemplary, or punitive damages of any kind, including but not limited to lost profits, lost revenue, loss of data, personal injury, property damage, or any other damages arising out of or related to the use, misuse, inability to use, or malfunction of any product purchased through the Store, even if the Store has been advised of the possibility of such damages.

8.3 No Medical Advice; Regulatory Disclaimer

• The Store does not provide medical advice, diagnosis, or treatment recommendations of any kind. Nothing on this website or in any Store communications constitutes medical advice.
• Hyperbaric chambers sold through this Store are not FDA-cleared for therapeutic or clinical use beyond the treatment of altitude sickness in their soft-shell portable configuration. Customers are strongly advised to consult a licensed and qualified healthcare provider before using any hyperbaric chamber.

9. Governing Law & Dispute Resolution

9.1 Governing Law

This Policy, and any dispute arising out of or related to it or any transaction with the Store, shall be governed by and construed in accordance with the laws of the State of [State], without regard to its conflict of law principles.

9.2 Good-Faith Negotiation

In the event of any dispute, claim, or controversy arising out of or relating to this Policy or any product purchased through the Store, the parties agree to first attempt to resolve the matter through good-faith written negotiation. The disputing party must provide written notice of the dispute to the Store, and the parties shall have a period of thirty (30) days from the date of such notice to attempt informal resolution before pursuing any other remedy.

9.3 Binding Arbitration

If the dispute is not resolved through good-faith negotiation within the prescribed period, all disputes shall be submitted to final and binding arbitration administered in Columbus, Ohio, in accordance with the rules of a mutually agreed-upon arbitration body. The arbitrator's decision shall be final and binding on both parties and may be entered as a judgment in any court of competent jurisdiction.

9.4 Waiver of Jury Trial and Class Action

10. Contact Information & RMA Requests

For all return inquiries, RMA requests, warranty assistance, or questions regarding this Policy, please contact us using the information below. We aim to respond to all inquiries within two (2) business days.

10.1 RMA Request Requirements

All RMA requests must include the following information. Incomplete submissions will not be processed:

• Order Number — as provided in your order confirmation email.
• Proof of Purchase — original order confirmation or invoice.
• Description of Issue — a detailed written description of the reason for the return request.
• Photographic Evidence — clear photographs of the item(s) and packaging, required for all damage or defect claims and strongly recommended for all other returns.

Upon receipt and review of a complete RMA request, the Store will respond within two (2) business days with either an approved RMA number and return instructions, or a written denial with the stated reason. Do not return any item prior to receiving a written RMA approval.